1. INTRODUCTION
This Payments & Refunds Policy (“Policy”) explains the rules governing payments, deposits, billing, project initiation, and refund eligibility for any Services or Products provided by barmenteros FX (“we”, “us”, “our”).
This Policy forms part of the Terms and Conditions of Service, and all Clients (“Client”, “you”, “your”) agree to it upon commissioning any work or purchasing any Product.
All transactions are treated as B2B commercial agreements.
2. PRICING & QUOTATIONS
2.1 Custom Project Pricing
Prices are determined individually and depend on:
- Project complexity
- Technical requirements
- Development time
- Additional features
- Integrations, third-party components, or special conditions
Quotes may be provided as:
- Fixed-price
- Milestone-based
- Hourly rate (if applicable)
All quotations are valid for 10 calendar days unless otherwise stated.
2.2 Pre-Built Products
Product prices are fixed and displayed on our website, marketplace page, or payment request.
2.3 Currency
All prices are listed in EUR, unless stated otherwise.
3. PAYMENT TERMS
3.1 Upfront Payment Requirement
Unless an alternative arrangement is explicitly agreed:
- Work begins only after receiving the required upfront payment (partial or full).
- This deposit confirms your acceptance of the project terms and the technical specifications.
3.2 Milestone Payments (if applicable)
For larger or complex projects, payment may be split:
- Initial deposit
- Mid-stage payment(s)
- Final payment before delivery of completed Deliverables
Work on each stage begins only after receipt of the corresponding milestone payment.
3.3 Accepted Payment Methods
We may accept:
- Bank transfer
- Credit/debit card
- PayPal
- Stripe
- Wise
- Other methods explicitly confirmed in writing
Third-party payment processor fees may apply.
3.4 Taxes
Clients are responsible for any taxes, VAT, or financial obligations applicable in their country of residence or business.
4. PROJECT DELIVERY AND PAYMENT COMPLETION
4.1 Delivery
Delivery is considered completed when:
- The Deliverables are sent electronically, or
- Access to files is provided via email, cloud drive, or secure link.
4.2 Payment Before Final Delivery
The final Deliverables (e.g., source code, ex4/ex5 files, documentation) are provided only after full payment has been received.
4.3 Payment Confirmation
Payments are confirmed when:
- Funds clear successfully
- No disputes, reversals, or chargebacks occur
- The transaction is verified by our payment processor
5. REFUND POLICY
Refund rules must be strict, clear, and protective, reflecting industry standards.
5.1 General Rule
All payments are final and non-refundable.
This applies to:
- Deposits
- Milestone payments
- Full project payments
- Fees for Products
- Payments for updates, modifications, or support packages
5.2 Custom Development Projects
Due to the nature of software development:
- Work is tailored specifically to the Client’s instructions
- Time and resources are immediately allocated
- Partial work already produced has intrinsic value
Therefore:
- Refunds are NOT issued for misunderstandings, strategy changes, incorrect specifications, or changes in circumstances.
5.3 Only Exception — Technical Impossibility
A refund is considered only if:
- barmenteros FX determines that the exact requested specification is technically impossible,
- AND the Client refuses all reasonable alternative solutions or adaptations offered.
5.4 No Refunds in These Situations
- Client changes their mind
- Client provides unclear or contradictory specifications
- Strategy is altered after development begins
- Errors caused by third-party indicators or DLLs
- Problems arising from brokers, spreads, liquidity, VPS failures, or market conditions
- Performance does not meet Client’s expectations
- Results differ from backtests
- Tools behave differently across brokers or account types
- Platform updates (MetaTrader, TradingView, etc.)
- Client fails to understand or test the tool correctly
- Client fails to provide required logs/screenshots for debugging
5.5 Chargebacks and Disputes
Attempted chargebacks or unjustified disputes:
- Violate these Terms
- May result in immediate termination of Services
- Will be contested with full project records, logs, proof of delivery, and communication logs
- May incur legal recovery costs chargeable to the Client
6. ABANDONED OR INACTIVE PROJECTS
If the Client:
- Stops responding, or
- Fails to provide required information within 14 calendar days,
the project may be considered abandoned, and:
- Work may be paused or terminated
- All payments remain non-refundable
- New fees may apply to reactivate the project later
7. PLATFORM, BROKER, AND MARKET RISKS (PAYMENT-RELATED)
No payment or refund claim will be accepted for issues caused by:
- Broker-side execution differences
- Spread, slippage, or liquidity variations
- Market volatility
- News events
- Server time differences
- MetaTrader or third-party platform updates
- VPS failures or internet instability
- Incorrect settings or misuse by the Client
These risks are described in detail in our Risk Disclosure Statement and cannot serve as grounds for refunds.
8. MODIFICATIONS & EXTRA WORK
Work outside the agreed scope is automatically considered:
- A change request, or
- A new paid project
Modifications include:
- Strategy changes
- Additional filters or rules
- New indicators
- More symbols
- Extra timeframes
- Integration with third-party APIs
- Optimization beyond the agreed requirements
All change requests are priced separately.
9. CURRENCY FLUCTUATIONS AND FEES
barmenteros FX is not responsible for:
- Currency conversion fees
- Exchange rate differences
- Bank charges
- Payment processor fees
- International transfer delays
The Client must ensure the full invoiced amount is received.
10. POLICY UPDATES
We may update this Policy from time to time.
Changes take effect when published on our website.
Continued use of our Services constitutes acceptance of updated terms.
11. CONTACT INFORMATION
barmenteros FX
Avenida Principe Salman, 6, 5th
29603 Marbella (Malaga) — Spain
Email: [email protected]
NIF: 74640188J